ARTSblog

Jennifer Hubbartt

Growing up in the 80s and 90s, I shared a hobby with other Generation X-ers: I made my own mix tapes. Simply pop a cassette in the dual tape deck, and tape songs heard off the radio, from compact disc, or even vinyl.

Younger generations would find this procedure outdated. Dead, even. Yet the art of the mix tape isn’t dead, entirely. It is the technology that’s changed.

Now instead of tapes we use playlists generated from sources like iTunes that are synced with iPods or other such devices. Music lovers today simply need to grasp the new tools at hand to make your own mix tape.

The same can be said about the Marketing Mix. I’ve been in the arts marketing field for over a decade, and in recent years I’ve heard variations on a theme. Advertising is dead. Direct mail is dead. Subscriptions are dead. Even Marketing itself is dead.

However, it is also the case that technology has evolved, giving us marketers even more ways with which to communicate the products we have to offer our audiences, test new tactics, and analyze the results. One individual marketing tactic may not make or break your ticket sales as they once had; it is all about your Mix.

The trick is to figure out the tools best suited for your audience, find the right beat, and strike the appropriate balance for your organization’s Marketing Mix, taking advantage of the new tools at hand.

Some points to consider the balance of your Marketing Mix, which has helped my many campaigns move and groove into ticket sales and audience development:

Who is my audience? Who else could we/should we be serving? This can help you make decisions for your price, packaging, and messaging throughout your advertising and social media engagement. Read the rest of this entry »

Jeff Scott

In an earlier blog entry, I made note of the fact that so many theatres were turning to discount sites such as Groupon and Goldstar to sell tickets and help fill the house in the face of audiences who are cutting back on their entertainment budgets.

In that writing, I commented that perhaps tickets were priced too high to begin with, if selling them at half-price had become such a necessity to get people in the door. In the past week, I personally have received almost half a dozen calls or emails from discount sites wanting to feature my company, so it seems worthwhile to explore these discounts in a little more detail.

One of the biggest downfalls that I’ve read about these discount services is that lack of returning customers. The idea is always pitched as, “if you can just get the people in the door with a discount, they’ll see how much they like it and come back at full price.” Maybe, unless they simply can’t afford it. This might be particularly true of younger audiences, whom we seek to fill the place left by our older patrons, but who may not have the disposable income to become regular patrons.

One suggestion would be to continue to incentivize these customers. They first came because of a great discount, so it stands that they may return for another good deal, though perhaps just 25 percent off instead of 50, as a way to ease them into being full-price patrons over time. Read the rest of this entry »

María Muñoz-Blanco

Almost a century ago, a gentleman by the name of Henry Garrett (then superintendent of the Dallas Police & Fire Signal System) installed a 50-watt radio transmitter in the central fire station to transmit fire alarms to the other Dallas fire stations.

Between fire alarms, Garrett connected the transmitter to a phonograph and played his collection of classical music recordings. Thus began the life of WRR, which 90 years later (and with a much, much stronger signal) is one of the divisions of the City of Dallas Office of Cultural Affairs.

WRR 101.1 FM is a 24/7 classical music station, operating under an FCC commercial radio license. Because of this commercial license, WRR is what we call in the city an enterprise fund: the station sells advertising to generate revenues to cover its operating expenses, pay for capital upgrades, and keep an operating cash reserve.

The station plays an important role as the voice of the arts in North Texas, providing a venue for call-to-action advertising for arts organizations. I never expected to be in the radio business, but I find that many of the strategies used by the station to meet its bottom line can be successfully applied elsewhere in the agency and by our local arts organizations. Read the rest of this entry »

Graphic: Mike Licht via Flickr

Having written about social media and its application in arts marketing for the last few years, I’ve become aware of a disconnect. I’ve written about specific social media tools and tactics, but I realize that I haven’t addressed how it fits in with overall marketing strategy, and within the media mix.

Think about the campaigns that have delivered the most revenue. For many organizations, subscription or membership campaigns are the lifeblood of their revenue each year (a good example of this came from TRG Arts client Arena Stage recently).

Direct-response renewal campaigns usually produce the highest sales volume as well as the highest marketing return-on-investment (ROI). On the other hand, social media has eluded our efforts to assign value to it since its inception. Social media is hard to track ROI on and even harder to monetize. On top of that, it’s nearly impossible to track social media users because doing so falls outside of the proprietary systems designed to protect their privacy.

You will not, repeat, NOT hear my colleagues and me advocating for abandoning your social media efforts. However, we do ask you to consider the question: Looking at your marketing strategy holistically, how does social media complement your most effective marketing campaigns? Read the rest of this entry »

Amelia Northrup

Usually when organizations consider their ticket sales, they look mainly at total revenue. After all, revenue is what keeps an organization running, and total revenue is the 50,000-foot view of how well an organization is doing.

However, when considering how to optimize ticket sales, calculating and analyzing per capita revenue becomes a critical measurement.

Yes, “per capita revenue” sounds boring, complex, and technical, but stick with me—the reality is that it allows you to zoom in and see how tickets are selling on a season-by-season or show-by-show basis and that’s actually pretty useful.

What is per capita revenue?
In layman’s terms, per capita revenue is the average price paid for a ticket. It can be calculated for an individual performance, a series of performances, or an entire season. You can also break it out by group tickets, single tickets, or subscription/membership purchases.

How is it calculated?
The formula for calculating per capita revenues follows: Per Capita Revenue = Total Sales Revenue/Total Unit Sales Read the rest of this entry »