I’m a strong believer that arts and cultural organizations should explore the practices of for-profit companies, and assimilate what works. Take the popular burger chain Five Guys. I heard about Five Guys launching in my city from my friends. “You have to try the burger…awesome…” they said. I have tried it, and it is a great burger experience. I also noticed interesting consumer psychology at play, and began to think about how these ideas could be adapted to arts and cultural organizations.
Every Five Guys location has its walls covered with huge media testimonials about the awesomeness of the food. Consider:
“FIVE GUYS SERVE HEAVEN ON A BUN” – Tampa Tribune
“Voted Best Burger in Florida” – Best of Florida Awards, ’08, ’09, ’10 Florida Monthly
Under the large banners are smaller articles. You can’t sit in the location without noticing. These signs are not there to get people into the store. But once people are in the room, the signs project a social influence on the user experience.“Other people really like these burgers (and you will too)” they are saying. Cue the concept of the “social norm.” Read the rest of this entry »