Bravo has been running a lot of this show lately, and since I’ve been laid up (or, more accurately, laid out, like a cadaver) with a wrenched back, I’ve watched a bunch of episodes. And I’m kind of hooked. I was initially sort of reproachful about the show’s premise–über-wench Tabatha Coffey (formerly of the first round of Shear Genius) goes into a failing/miserable/grody hair salon, knocks everyone around, makes a lot of noise, and teaches them but good. But you know what? The arts manager in me really likes this show a lot.
Last year I spent some time reading Michael Kaiser’s The Art of the Turnaround, which is basically a series of vignettes in which Michael, like Tabitha, goes into a failing/miserable/grody arts organization, makes a lot of important observations, puts forward a new agenda, and re-enlivens the staff and community.
Tabatha does go into salons that are basically on their last curling iron, and yes, she does brusquely put people in their place, and she can be a little terse. But she’s also encouraging, fair, professional, and, in the end, she turns the salons into high-functioning team environments focused on customer service. Arts organizations might be able to find some inspiration for fostering change within themselves by considering what Tabitha does—which, in a lot of ways, is similar to Michael does in his book, but with the added dimension of hairdresser insanity.
Organizational dysfunction sometimes seems so common it has become “function.” Workplace environments are chock full of people with issues, people dodging responsibility, people viciously guarding their little fiefdoms, and people hating each other. Even the best teams I’ve worked on have had these elements to them in some proportion; at worst, that’s all there’s been. This is why the workplace is such a common setting for sitcoms. (And why The Office is funnier if, you know, you work in an office. See also Dilbert.) Read the rest of this entry »
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