ARTSblog

Shannon Litzenberger

A new generation of arts development calls for new conversations about how to engage stakeholders and cultivate resources to support artistic activity. It’s clear that as public investment dwindles relative to industry growth, the future success of arts enterprises will include seeking new creative partners in the private sector by building relationships based on shared values and mutual goals.

Exploring national and international models of partnership, collaboration, and investment across the arts and business sectors formed the basis of a day-long symposium held late last year in Toronto.

Creative Partnerships: Connecting Business and the Arts brought together 100 leaders from across the arts, business, and public sectors to consider how we can build new capacities within our respective industries through creative collaboration. Hosted jointly by the Metcalf Foundation, Business for the Arts, the ASO Learning Network, the Manulife Centre, and the Canada Council for the Arts, Creative Partnership brought into focus a host of examples and opportunities aimed at increasing private sector engagement in the arts.

One of the day’s early highlights was a report on the performance of Canada’s new and quickly expanding program artsVest™. A flagship initiative at Business for the Arts, artsVest aims to help broker new relationships between arts organizations and business sponsors. With invested funds from the federal government, as well as participating provincial and city partners, the national initiative provides matching grants, free sponsorship training workshops, as well as community building and networking events that catalyze cross-sector partnerships. Read the rest of this entry »

Ian David Moss

How does scale influence impact in the arts?

In 2007, back when I was a fresh-faced grad student, I actually addressed this question head on in the eighth post ever published on Createquity. I argued pretty strongly that scale in the arts was a myth, or at least not salient to the same extent as in other fields:

“It’s not that I don’t think large arts organizations do good work, or that they don’t deserve to be supported. What I’m going to argue instead is that there is a tendency among many institutional givers to direct their resources toward organizations that have well-developed support infrastructure, long histories, and vast budgets, and in a lot of ways it’s a tendency that doesn’t make much sense (or at the very least, could use some balance).

For one thing, those well-developed support infrastructures don’t come cheap. Consider the case of Carnegie Hall… [snip]

In contrast, small arts organizations are extraordinarily frugal with their resources, precisely because they have no resources of which to speak. It’s frankly amazing to me what largely unheralded art galleries, musical ensembles, theater companies, dance troupes, and performance art collectives are able accomplish with essentially nothing but passion on their side.

A $5,000 contribution that would barely get you into the sixth-highest donor category at Carnegie might radically transform the livelihood of an organization like this. Suddenly, they might be able to buy some time in the recording studio, or hire an accompanist for rehearsals, or redo that floor in the lobby, or even (gasp) PAY their artists! All of which previously had seemed inconceivable because of the poverty that these organizations grapple with.” Read the rest of this entry »

Dallas-based AT&T is putting its business acumen to work for five financially challenged arts organizations. The corporation will provide free oversight to the Dallas Symphony Orchestra, Dallas Opera, AT&T Performing Arts Center, Dallas Theater Center, and Dallas Summer Musicals.

The goal of the partnership is to stanch the financial bleeding that has plagued the organizations since the 2008 recession.

“The old economic business models are not working,” DSO chairman Blaine Nelson said. “Revenues are falling far short of costs and expenses.”

Financial woes have besieged the DSO, Dallas Opera, and Dallas Summer Musicals, which recently asked the city for money.

The partnership is designed to help the companies streamline operations and share numerous endeavors, while preserving their independence. It’s also aimed at quelling the fierce competition that has existed at times between the performing arts center and Dallas Summer Musicals, both of which present Broadway shows.

Nelson says that “donor heroics” are no longer a winning strategy. Donors are, he said, increasingly younger givers who have tired of “a bottomless pit” and the absence of a “sustainable business model.” They prefer to be seen, he said, as investors, not donors.

Nelson helped conceive the new model, called the Performing Arts Collaboration, which was first broached six months ago. Read the rest of this entry »

Nina Simon

A lot of conversations I have about audience development with organizational leaders go something like this:

“We want to find ways to make our institution more participatory and lively.”
“Great!”
“We want to cultivate a more diverse audience, especially younger people, and we want to do it authentically.”
“Fabulous!”
“But our traditional audience doesn’t come for that, and we have to find a way to do this without making them uncomfortable.”
“Hm.”

Audience development is not an exercise in concentric circles. You can’t just start with who you already have in the middle and build infinitely outward. In most cases, growth means shifting, and shifting means that some people leave as others come.

This is incredibly scary. It requires trading a certain history for an uncertain future—a nerve-wracking prospect no matter the situation. It’s particularly scary if your institution relies primarily on private donors, members, and gate sales to cover operating costs. When funding is tied to a specific subset of your audience, you get protective of them, even if they are not the people most likely to ensure viability and sustainability in the future.

When I took on the director role at the Santa Cruz Museum of Art & History, we were in a dangerous situation. We had a small cohort of members and donors who loved and supported us. Outside of that, our bench was very thin—no brand recognition, no up-and-coming audience, no big funders with an eye on the future of the organization.

Now, a year later, we’ve more than doubled our attendance, increased membership by 30%, attracted national foundation funders, and gotten great ink locally. Our audience has gotten younger and they come more frequently. Read the rest of this entry »

Jill Robinson

If so many arts leaders believe that marketing and development departments working together will generate better patronage results, why are so few organizations actually doing it?

To be sure, there are ample tactical examples of successful cross-departmental collaboration on campaigns. And, a few industry leaders are engaging in organization-wide patron development: Arts Club Theatre Company and 5^th Avenue Theatre are two I admire.

But integrated patron management is far from being a mainstream practice. Perhaps it’s because true marketing-development collaboration requires change and new ways of doing things that most organizations find impossibly difficult—especially on top of everything else that’s necessary to keep the art on our stages and in our exhibit halls.

Look beyond the challenges toward a starting point.

Marketing and development need a bridge linking their often siloed departments. A couple of management initiatives and tools can build that bridge.

1. Integrated patron reporting. Most arts managers see their season as a string of single-ticket revenue targets, an exhibition with a visitor goal to hit, or an annual fund effort to bring in donations. It’s easy to miss individual patrons’ passion for your art when you are looking at them through the singular lens of individual campaigns.

Take this sample patron history. At first, you’ll mostly likely see it as it’s usually reported, along departmental campaign lines:

To marketing, this patron is a big-time subscriber:

But does marketing know, as the box office likely sees on their screen, that this patron has also been buying extra tickets? Read the rest of this entry »

Devra Thomas

How do you keep your audiences coming back for more? World-class art? A triple-digit marketing budget? How about making friends with them and creating an awesome experience from the moment they enter your space to the second they exit?

Scott Stratten, in last year’s NAMP Conference keynote speech, said, “We don’t share brochures. We don’t share logos. We share awesome. We share experiences.”

How is your organization crafting the total experience for your audience, or is it? Too often in the administrative world we get caught up in the questions of how we find new audiences and how we get those audiences to give us more money.

Those are valid questions, but exist in the before and after of the actual art experience. As administrators, we need to be more concerned with the “during” portion of the audience member’s visit, as this is the best time to turn them into friends. The customer’s personal experience with our organization does not begin when the lights go down, or when they stand in front of a painting, it begins the minute they pick up the phone to buy tickets or they step in the door for the show. It doesn’t end with the applause; actually, the goal is for it not to end, but to grow into a personally (and, yes, financially) valuable relationship.

Yes, the art itself is of the utmost importance. You don’t go to a restaurant, have a bad meal and exceptional service, and say, “Oh, I have to go there again, the food was awful, but that waiter!” But the reverse is often true: you can partake of a wonderful meal—or show—and have terrible service but go again because the product was good.

Imagine what would be said about your organization if you combined your great art with exceptional service: “I love coming here because you’re all always so friendly.” Or “I feel like I’m part of the family and wanted my friends to meet you.” Crafting an exceptional customer service mindset within your entire organization is the fastest way to start creating those awesome experiences that your audiences will share. Read the rest of this entry »

Robert Bush

We love data at the Arts & Science Council (ASC).

We are fortunate to have access to resources, but we also have to make choices about how we direct them to support the sector, and research pays off every time. It allows us to connect with donors, elected officials, the chamber of commerce, and others about the impact of programs and services, as well as economic development efforts.

We are also fortunate to have the resources to commission research. For 10 years we have done a public opinion telephone survey through the Urban Institute at UNC-Charlotte. Since 2006, we have worked with WESTAF on the Creative Vitality™ Index; but, our biggest research partner has been and continues to be Americans for the Arts. Whether it is annual local arts agency surveys, past salary surveys, or United Arts Fund surveys, we fill them out.

While we love all of our partners, the most important (and requested) research we share with stakeholders is the results of our Arts & Economic Prosperity economic impact study conducted every five years.

Yes, it requires staff time to remind and nudge, coordinate audience intercept surveys, and make certain that every local cultural group had the opportunity to participate. Thanks to the vision of the North Carolina Arts Council, beginning with Arts & Economic Prosperity IV, we have statewide data and information on each of the regional economic development areas of the state.

You may think, those people in Charlotte have more money than sense to be investing in all this data, but this data gets us noticed—by donors, corporations, elected officials, chambers of commerce, and the list goes on.

I believe in art for art’s sake but I also know that numbers matter—balanced budgets, profits, and attendance figures to name a few. They help us tell our story in terms that people can understand. Read the rest of this entry »

Chavon D. Carroll

Have you ever tried to explain why the mirror fogs up in the bathroom when the shower is on to an inquisitive five-year-old? If so, you’ll quickly realize it’s not as easy as you’d think.

It’s one of those processes where you understand exactly how it happens and why, but explaining it in simple enough words to a child who has absolutely no idea or reference point is much harder than you would first think.

I’m often faced with this conundrum in two completely separate roles in my life—as a mother of a five-year-old daughter and as a donor marketing officer for the Arts & Science Council (ASC) in Charlotte, NC.

As odd as it may sound, those two jobs often require some of the same skill sets.

I won’t go into too much detail about my motherhood responsibilities (another day, another blog), but in my position at ASC, I’m often tasked with taking our jargon-filled massive amounts of facts and supporting statements and translating it to donors and potential donors.

It’s not exactly what it says in my job description but in a nutshell, it’s what I do. Read the rest of this entry »

Scott Provancher

As I drove up to a series of nondescript warehouse buildings, I double checked the directions to make sure I was in the right place.

Inching slowly forward, I eventually spotted the sign I was looking for: Forbo Siegling, Inc. As I got out of my car, I wondered for a second if this donor relationship visit was a good use of my time.

We often say that relationships are the key to fundraising success. But more often than not, we catch ourselves spending most of our time only nurturing the relationships that we know will lead to significant donations. We forget that most people are not born as arts philanthropists and need to be inspired by an experience or a relationship that will turn them into arts lovers.

Well “corporations are people too,” to quote Mitt Romney.

Just like people, businesses need their own breakthrough moments that inspire them to become meaningful supporters of the arts. As stewards of our institutions and the arts community, we always need to be searching for partnerships with the business community that make these special experiences happen.

Forbo Siegling, Inc. is a modest donor to the Arts & Science Council and the reason for my visit that day was to meet with the North American CEO, Wayne Hoffman. After a tour of their facility, I learned that in addition to being one of the world’s largest manufacturers of conveyer belts (think U.S. Postal Service and airport baggage systems), they were owned by Forbo which is headquartered in Switzerland. Read the rest of this entry »

Margot H. Knight

Those of us in the mission-driven arts resource business (this means YOU), all have stories about the moment you connected to a donor from the business community—an authentic, real MOMENT when you and your organization connect either professionally or personally with the businessman/woman on the other side of the desk, cocktail, or dinner table.

Sometimes it happens right away. Sometimes a relationship takes months, even years, to develop.

And sometimes, that moment of truth reveals a dead-end future, or more painfully, spells the end to an existing relationship. Here is some of my best advice based on my own experiences—I hope it’s helpful:

1. Always bear in mind that money is the means to an end, not an end to itself. This premise has ripples—it means you won’t compromise your mission for money. It means you won’t get ahead of yourself in a conversation and talk about money before you talk about mission. And it means you MUST understand what your potential business partner values. For him or her, money is the means to an end as well.

2. You have to do your homework. Just like you, the person sitting across from you woke up with a notion of what a successful day looks like. Before you walk into any business, large or small, do a little research. What does the business do? How and where do they do it? How are they doing? What are the external pressures bearing on THEM? Most businesses have vision and mission statements of their own. Look them up. The old adage of “seek to understand before being understood,” comes to mind. Read the rest of this entry »

Marc Folk

No two are exactly alike. Each has its own strengths and challenges. Some are well funded Departments of Cultural Affairs. Some are small organizations with a shoe string budget. The rest fall somewhere in between.

We land into the category of being created in our city’s charter but stand as a separate 501(c)3 nonprofit organization.

What this means is we have to fundraise to deliver our programs and services and partner as often as possible. Both require patience, flexibility, and an innovative mindset to extend our reach into the community and get the arts to the people.

Partnership is often talked about like a simple and obvious solution; however, those that have taken it on know just what may lie in the details.

Partnerships in fundraising, especially cross sector, can prove even more challenging. But they CAN work.

As we enter into 2012, The Arts Commission will be heading into its second year fundraising partnership with ProMedica, a locally-owned nonprofit healthcare organization, and its subset the Toledo Children’s Hospital Foundation. This joint effort combines the agency’s efforts with the Autism Collaborative to centralize services for children with autism and their families and the Arts Commission’s mission. Read the rest of this entry »

Jarin Hart

Throughout the weekend of the National Arts Marketing Project Conference, several people tweeted about experiencing conference withdrawals, or unmarketing withdrawals, etc.

I didn’t experience this as I felt my head nearly exploding from all the information I was dutifully scribbling down as fast as arm could push my pen. Armed with page after page of notes and new, exciting ideas to share with my co-workers, I left NAMP feeling inspired and empowered.

The messages that resonated the loudest for me were:

1. Remarry your audience — A simple, albeit brilliant concept, don’t you think? Scott Stratten reminded us all that we must honor and respect our current audience. We must ask, “What can I start doing? What can I stop doing? What can I continue doing?” We must take the time to listen to our current audience member and long-standing supporters, because too often we unwittingly take advantage of them. We abuse their loyalty whether or not that is our intention. “Make new friends, but keep the old, for one is silver and the other gold.” Read the rest of this entry »

Scott Provancher

My colleagues and I at the Arts & Science Council (ASC) have been closely following the national and regional trends that affect the health of the arts industry.

In particular, several trends have caught our attention: 1) arts giving in America continues to lose market share to other charities; 2) recent analysis showed that 85 percent of cultural patrons (ticket buyers, visitors, etc.) are not donating to the organizations they patronize; and 3) the traditional fundraising campaigns of the arts community seem to be making little progress in reversing these challenging trends.

A little over a year ago these trends were the topic of ASC’s annual board retreat. As one of the largest united arts agencies in the nation, we owed it to ourselves and the field to be a leader in addressing these issues both at a local and national level. Our board wholeheartedly agreed and we left the meeting with a firm commitment to develop and invest in innovative ideas that could change how the arts engage new donors in the future.

A year and a half later, ASC launched a new website called power2give.org, which we believe will change the way we do business forever. Read the rest of this entry »

Christy Farnbauch

A couple of years ago the makers of Gain laundry detergent, Proctor & Gamble (P&G), were looking for a way to better engage and win customers. They used web and social media tools to launch a “Sniff Contest.”

They invited current and new Gain customers to purchase a bottle of detergent, open the cap, and sniff the scent. Then, customers were to visit the company’s website or Facebook page and write a brief story or upload a video about their experience with that bottle of detergent.

When I first heard about this request, I found it hard to believe that anyone would take the time to do this…for laundry detergent?

As it turns out, the campaign was wildly successful, resulting in over 300,000 stories, videos, and fans. P&G dubbed these people the “Gainiacs” and continues to engage them in a variety of ways to increase product sales.

Everybody loves to hear a good story. A powerful story is a critical tool for engaging and winning audiences – current and potential ticket buyers, class participants, board members, artists, and donors. Read the rest of this entry »

Brian Reich

There is little denying that Mark Zuckerberg, the founder of Facebook, is a genius. He created a site that not only attracts more traffic than any other on the web, but also influences behavior, business, and social norms at an unprecedented level.

He can sit down and build something that most of us could never even imagine existing with lines of code that almost none of us can understand. But for all that brilliance, I wouldn’t give him the task of running a nonprofit organization. And especially not an arts organization. He is not the right fit for the task.

But if Facebook were to commit its resources and energy towards supporting the arts, Zuckerberg would almost certainly assume a leadership role in that effort because of his existing role as CEO of Facebook.

Thankfully that is a hypothetical situation. But it happens all the time – an existing organizational leader is thrust into a position where they are not a good fit. They are asked to guide an effort, inspire a team, and help an organization transform itself to meet a new set of challenges, only to find out too late that they weren’t up for the task. That practice needs to stop. Read the rest of this entry »