ARTSblog

Kelly Page

Imagine, if we saw social media more like an artist’s studio or cafe and less like a marketing channel?

While walking through the exhibit, Building: Inside Studio Gang Architects at the Arts Institute Chicago last November, I felt like I was seeing into the private design space of the architect.

The exhibit was an installation of an architect’s studio with concept drawings, full-scale project mockups, material samples, and photographs of completed work that now form part of the Chicago city skyline. This exhibit was a celebration of the work of the artist behind their city stage.

The work of the artist backstage, however, many don’t experience. The space is unorganized and cluttered; the work in progress, being constructed, deconstructed, is unpredictable and incomplete. This is why many artists and arts managers do not openly bring backstage onstage and into the public eye—because it is messy.

Imagine for a moment, however, if we did?  Read the rest of this entry »

Raynel Frazier

We all love to go to our favorite theatre and watch a production, sit and listen to our favorite orchestra, or visit our favorite museum.

Traditionally, a person interacted with arts organizations by sitting in the audience of a theater and viewing a performance; but is that enough? I say no way! Like me, many audience members want to get involved and interact with arts organizations in a new way.

Today we live in a world with Twitter, Facebook, Instagram, YouTube, and other social media platforms. These platforms give us a space to share our views and interact with people from around the world.

As a person in my early twenties, interaction and participation is crucial. Arts organizations are beginning to realize the importance of audience engagement and are finding new and innovative ways to engage their audiences.

Audience engagement includes a range of activities from open rehearsals and online forums to interactive shows. Here in Washington, DC, Dog & Pony DC produced a production of The Killing Game that whole-heartedly embraced the idea of audience engagement.  Read the rest of this entry »

Hannah Sawhney

Every organization needs a brand—it’s your core identity—the nucleus of the cell. Everything revolves and functions around it. But there’s more to it than just a design-savvy logo, and as arts marketers, we need to keep this in mind when thinking about branding.

In the National Arts Marketing Project’s most recent e-book, Turn Branding OOPS into Branding WHOOP WHOOPS, we look to the different aspects that make up a brand; focusing on ones that are have been successful with their branding efforts and others, well, that have lacked the “whoop whoop” factor when trying to reach the top.

Although we may think that we have what it takes when it comes to knowing our arts patrons, when it comes to brand management there are some key pitfalls that if overlooked can be harmful or even detrimental in the long run.

So how does one know what is behind that well-designed logo? Or, when undergoing a major re-branding effort or even starting from scratch, how can we ensure that we are taking the right steps to success?

Here are 6 points to make sure your brand doesn’t fall into the OOPS category:

1)      Switching Gears. Re-branding can make for a sticky situation. Why? Because when you’re making a major change to something that your long-time fans care about, your consumers are quick to notice (especially in the digital age). Make sure to have a strategy that stays true to not only your brand, but your audience as well. Read the rest of this entry »

John Eger

In the last decade alone, any business without a web presence—without an online, interactive website—was simply, not in business. Or wouldn’t be for long. The government and nonprofit sector soon learned their way around the internet too.

Now the Pew Charitable Trusts, specifically the Pew Internet and American Life Project, in a major survey covering 2007–2011 and involving 1,256 arts organizations, reported that: “The internet and social media are integral to the arts in America.”

The survey found:

• 81 percent of the organizations in this survey say the internet and digital technologies are “very important” for promoting the arts.
• 78 percent say these technologies are “very important” for increasing audience engagement.
• 65 percent say digital technologies are “very important” for fundraising.

There seemed no question that web presence was “important” or “very important” although not everyone is persuaded—yet—that an internet strategy is a priority. Those reporting also felt that such technologies “disrupted much of the traditional art world” by changing “audience expectations, put[ting] more pressure on the arts groups to participate actively in social media and in some circumstances, undercut[ting] organizations’ mission and revenue streams.” In fact, 40 percent believe that “attention spans for live performances” are being negatively impacted. Read the rest of this entry »

Trenten Derryberry

This was my first time attending not only the National Arts Marketing Project Conference (NAMPC), but also any conference. I am very happy to conclude that my experience was amazing and I would recommend this to anyone that is in any marketing field (and also if you are a student)!

I was asked to write this post-NAMPC piece to deliver a student perspective on the conference…here it goes!

Engagement, Mission, Alive, Active, Participatory, Stickiness, Contextualization, Spry, and Pray…all the words that come to my mind when I think of this past weekend (the list is endless!).

As a student, I came to NAMPC to primarily explore and listen to some of the TOP professionals in the marketing industry. What I received was something I wasn’t ready for.

Presenters sprawled from all areas of business (banks, agencies, venues, organizations, institutions)—both in and out of the confides of the performing arts, which I felt was an awesome exposure and a true springboard for discussions within the sessions.

Like I said earlier one of the reasons why I decided to attend was to listen and expand my critical thinking in an industry that I’m still learning about, that quickly changed to networking and participating within the sessions—I thought ‘when would be the next time I would be able to ask an audience engaging question directly to Alan Brown?’ So I did. Read the rest of this entry »

Doug Borwick

Last month I was minding my own business attending a minor league baseball game with friends, thinking not a whit about the arts. Then something remarkable happened.

Between innings, a young girl who had endured multiple open heart surgeries that saved her life was recognized, along with her family and doctor. She then ran around the bases as part of a program by the ball club called “Home Run for Life.”

This girl’s story had nothing to do with baseball. The program is clearly an effort on the part of the team to connect with its community. So that got me thinking…

What was the mindset that led to this promotion?

Clearly, it was about the team’s interest, for pragmatic reasons to be sure, in being seen as a responsible, caring member of the community. What really got the wheels turning was trying to imagine something similar happening in the arts.

Some of you may say that such a program would not be appropriate for an arts organization, and I am certainly a stickler for focus in adhering to the mission. This specific example is probably not a helpful model. But it’s the mindset that led to the “Home Run for Life” program that intrigues me.

What sorts of activities might come from a view of the “arts self” wanting to connect with the community, even ones that were not directly related to the arts?

After I started down that road, I began to look at the other activities at the ballpark that evening. There were fan participation activities, singalongs (including, of course, “Take Me Out to the Ballgame”), contests, and fireworks at the end. Many of them were silly to the point of being embarrassing. Many (most?) had little or nothing to do with baseball. I would certainly not advocate for toddler races in Symphony Hall! Read the rest of this entry »

Adrion Porter

Is your brand being heard and not just seen?

That is the question that companies should answer with an emphatic YES! Yet many marketers focus their time and resources primarily on visual stimuli to create brand awareness. As the marketplace is becoming more crowded, brands are challenged to break through the clutter and distinguish themselves from the competition.

This calls for a need to embrace innovative methods of reaching consumers beyond the eyes, but also through the “ears.” Here lies one of the most powerful, yet under-utilized branding tools—sound.

Why is Sound Essential to Brand Performance?

One word…Emotion.

Research has proven that sound has a direct path to the emotional and memory parts of the brain. Think about those special moments when music and sound have altered our mood, enhanced feelings, and guided us to places long forgotten. Hearing the sound of birdsong in the morning; an opening theme from a television show; or the sound of our mother’s voice.

As more consumers make purchase decisions driven by emotion rather than function, having sound as part of an identity system allows for brands to resonate in ways that visuals cannot. Audio branding communicates those intangible brand associations that pull at the heartstrings and create unforgettable experiences.

Some brands have been successful market leaders at harnessing the power of music and sound with great effect. McDonald’s “Ba-da-ba-ba-baah…I’m Lovin It” is just as recognizable as the golden arches.

The start-up sound of a MacBook Pro provides an emotional trigger to Apple enthusiasts.

Along with the peacock, the NBC three-tone chimes are the network’s brand assets. Read the rest of this entry »

Jennifer Hubbartt

Growing up in the 80s and 90s, I shared a hobby with other Generation X-ers: I made my own mix tapes. Simply pop a cassette in the dual tape deck, and tape songs heard off the radio, from compact disc, or even vinyl.

Younger generations would find this procedure outdated. Dead, even. Yet the art of the mix tape isn’t dead, entirely. It is the technology that’s changed.

Now instead of tapes we use playlists generated from sources like iTunes that are synced with iPods or other such devices. Music lovers today simply need to grasp the new tools at hand to make your own mix tape.

The same can be said about the Marketing Mix. I’ve been in the arts marketing field for over a decade, and in recent years I’ve heard variations on a theme. Advertising is dead. Direct mail is dead. Subscriptions are dead. Even Marketing itself is dead.

However, it is also the case that technology has evolved, giving us marketers even more ways with which to communicate the products we have to offer our audiences, test new tactics, and analyze the results. One individual marketing tactic may not make or break your ticket sales as they once had; it is all about your Mix.

The trick is to figure out the tools best suited for your audience, find the right beat, and strike the appropriate balance for your organization’s Marketing Mix, taking advantage of the new tools at hand.

Some points to consider the balance of your Marketing Mix, which has helped my many campaigns move and groove into ticket sales and audience development:

Who is my audience? Who else could we/should we be serving? This can help you make decisions for your price, packaging, and messaging throughout your advertising and social media engagement. Read the rest of this entry »

Katherine Mooring

“Charlotte in 2012″ is becoming quite a theme this year, as we prepare to welcome our fabulous arts marketing and development peers from across the country to the National Arts Marketing Project (NAMP) Conference in November, just months after serving as the host for the recent Democratic National Convention (DNC).

Our arts community played a critical role in the DNC from day one—not only as a major player in the process that led to Charlotte’s selection as the convention site, but also as primary partners for major events like CarolinaFest 2012, delegate parties, and even The Daily Show with Jon Stewart, which broadcast from the stage of our local children’s theatre.

Gearing up for this national spotlight gave our local arts marketing minds a chance to show off the myriad ways we impact and enliven our community like never before. Video emerged as the primary medium for these messages, as Charlotte artists and arts organizations told their stories to new, national audiences in creative and compelling ways. Here’s one example:

From the more formal, host-committee directed promotional pieces, to a visionary, community-side initiative known as the Charlotte Video Project. Read the rest of this entry »

Mary Trudel

Everything we ever knew about the value of authentic engagement is louder, faster, and more challenging.

My partner, Rory MacPherson, and I spend a lot of time interviewing arts organizations about their use of social media to seek out best practices and learn from field exemplars. What I come away with after hundreds of interviews is that effective use of social media is building engagement on steroids!

The best organizations understand that your greatest assets are—to use a Facebook word—your friend relationships with audiences, visitors, fans, and patrons. You can mobilize these groups to help but you CANNOT make those friends in a crisis.

Friends are made on the frontlines through individual experiences that bring fans closer or push them away. We’ve noted 7 important elements of effective engagement which can solidify engagement and make social media mission critical for your fundraising:

1. Make it Personal + Concrete + Time Sensitive
2. Connect with Values and Value Connections
3. Listen and Respond
4. Answer the Audience’s Question: What’s in It for Me?
5. Cultivate Productive Partnerships
6. Measure What Matters
7. Involve the Whole Organization

Two outstanding examples:

• Georgia Shakespeare was facing a perfect storm of funding, facing possible closure. The managing director made a personal appeal—not unusual—but what happened next was explosive and exponential. A New York actor who got his start at Georgia Shakespeare sent out a birthday wish—“Don’t buy me a beer for my birthday, donate the price of one to my theatrical ‘birthplace.’” And donations flowed in—$325,000 in 2 weeks from more than 1000 people across the U.S. Read the rest of this entry »

As the 2012 National Arts Marketing Project (NAMP) Conference: Getting Down to Business quickly approaches, we are taking some cues from creative business leaders, entrepreneurs and change agents. And that is exactly how I would describe our keynote speakers – Rohit Bhargava, Eric Ryan, Nina Simon, and the musical collective cdza:

What better way to kick off a meeting about audience engagement, communications, and revenue generation than with an online discussion with you and 25 top marketing practitioners and consultants in the field?

Join us here on ARTSblog for a dialogue on the broad landscape of arts marketing, technology, and audience development. Bloggers include David Dombrosky, Clay Lord, Jill Robinson, Nina Simon, Adam Thurman, and many others.

From October 1-5, join us as we wrestle with and ponder on such questions as:

•    What new strategies are you utilizing to broaden your audience and build business?
•    How are you using ROI analysis in your marketing campaigns? Read the rest of this entry »

Anette Shirinian

After attending Salvador Acevedo’s session, The New Mainstream: How Changing Demographics Are Shifting Your Community, at our Annual Convention in San Antonio this past weekend I learned that there are already five minority majority states in the U.S., and they’re not little.

California, Texas, New Mexico, District of Columbia, and Hawaii all currently have less than a 50 percent White population. This is a huge shift considering that America’s population was about 90 percent White up to the 1970s. It has since declined to 60 percent and continues to follow this pattern. The Hispanic population on the other hand is growing rapidly with an estimated 167 percent growth by 2050 (142 percent Asian, 56 percent Black, 1 percent White).

How does this affect the arts?

Well it proses a huge problem when less than 50 percent of our nation’s population is White, yet your audience is 70–90 percent White. As Salvador said, “we must diversify our audiences, otherwise we will become irrelevant.”

As “prime vehicles for intercultural understanding” (my favorite quote from the session), arts and culture will not survive if it does not reflect our population as a whole. So how do we prevent ourselves from becoming irrelevant?

You must practice what you preach. The change must start internally within your organization before you can start to diversify your audience. Salvador calls this the “intercultural strategy.” Read the rest of this entry »

The official "Beertown" time capsule.

In September 2010, dog & pony dc (d&pdc) began developing a new show starting with nothing but two books and a question. Our goal was to create an original work as a collective from start to finish; the only thing we knew about the end product was that it would be fully produced 14 months later. Well: we also knew that in this production we wanted to push the boundaries of “audience integration.”

d&pdc is an ensemble-based devised theatre company that creates new ways for audiences to experience theatre. We carry a self-described “healthy obsession” with defining the performer-audience relationship for each show.

“Audience integration” is a foundation of d&pdc’s devising process; the audience’s role in performance is discussed from each project’s birth to its fully-realized production. The approach is highly elastic. On one end of the spectrum: the role of the audience is as witness. At the opposite end: the event doesn’t move forward without audience propulsion.

In 2010, we wanted to explore the more risky end. We wanted to create a show in which the audience members were active, vocal participants who ultimately determined the outcome every night. To do that, the audience had to feel compelled to act; they had to become invested and take ownership. In other words: they had to care.

What makes us care? “A crisis” was our initial answer. Read the rest of this entry »

Jen Gilomen

We’ve all had the experience of sitting in a dark theater and being moved by a compelling documentary story. And as documentary mediamakers, many of us have felt that power materialize during animated discussions that occur with and among audience members when the lights come up for the Q&A.

But how do we really know if our films are having an impact beyond the walls of the theater, and how do we know that our film is causing something besides “clicks” and “likes” online?

At Bay Area Video Coalition, we’ve come a long way in our understanding of impact evaluation and its purpose. It used to be that evaluation was another box to check off in order to satisfy the requirements of our funders. We collected surveys at the end of each training or program, and when funding allowed, we began to track our program participants and projects over a longer period of time.

Our thinking about the purpose of evaluation began to shift, however, when we received a multi-year grant from the National Science Foundation that included a funded, dedicated evaluator to help us design and implement an evaluation not just for reporting purposes, but to create feedback loops that would shape future programming throughout the program’s lifecycle.

Participating in the design of this evaluation freed us to shift our focus from one of conducting surveys and basic reporting (for others, usually as an afterthought) to one of viewing evaluation as an opportunity to better understand the real and long-term impact of our work—for ourselves, so we could become more effective. Read the rest of this entry »

Elizabeth McCloskey Miller

The changing face of cultural participation has been much discussed in recent years. This has been especially true since the publication of the National Endowment for the Arts’ most recent Survey of Public Participation in the Arts, which showed a decline in arts attendance for every category except musical plays.

“Cultural Participation in a 2.0 World” was the topic of EALDC’s Creative Conversation in October. It was clearly a subject that resonated across our local network—the event was one of our most well-attended to date, with a standing room-only crowd.

The attendees at our event debated what kind of cultural participation most appealed to them, with many expressing boredom with the tried-and-true efforts at arts engagement. It was not that post-show talkbacks or program inserts were not appreciated; they just were not enough to make people excited.

Adapting to changes in traditional arts participation is a major issue for arts and culture organizations today. Here in the D.C. area, we have seen some innovative efforts at engaging people in the arts, such as the Hirshhorn Museum’s ARTLAB+ space for teens and Woolly Mammoth Theatre Company’s Connectivity initiative (explained on the HowlRound blog).

How can we, as emerging leaders, better encourage participation in the arts? I would venture to say that we must begin by modeling the behavior we hope to see in others. Read the rest of this entry »