ARTSblog

Jeff Scott

By now, it’s probably a safe bet to assume most arts organizations have at least a Facebook page, and are possibly on Twitter and maybe even Google+, and are using them as part of their marketing approaches.

But do we need these channels, or more to the point, do we understand what these channels can give us?

Here are some points to keep in mind:

#1 Social media is not about selling tickets — While we are all anxious to get more people in the doors at our shows and events, more and more data is coming out about the ineffectiveness of using social media simply to sell a product. Announcing an added performance or offering a special discount is one thing; that’s news and it’s appealing. But simply reposting your standard ticket offer again and again gets old really fast. Your followers want to know when you have an event, but they aren’t looking for a hard sell. Read the rest of this entry »

Wayne Andrews

Competition is hard. In the business world market share, loss leaders, and incentives are used to drive product loyalty. This does not work in the creative economy.

You can’t coupon a radio listener into supporting your local songwriter’s organization, or celebrate that the ballet has gained market share over the orchestra.

The arts are one of the few business models where we don’t celebrate growth by one organization over another. Never have we heard the Opera Generation is involved in an art war with New Ballet.

There are a host of incentives and promotions arts groups utilize to entice people to try the ballet or opera. Every arts group has tried a “pay what you can night” or “free tickets promotions” hoping to expand their audience.

Still I don’t care that a prune is a dried plum because to many people it is still a prune. Just as opera is opera or modern art is confusing. Most products realize once the discounted price, coupon, or gimmick that lured the consumers to buy their brand of soap is gone, and so is the customer.

How will art groups build a new audience? By merging more than marketing efforts, but by merging their programs. Read the rest of this entry »

Will Maitland Weiss

Anyone still reading this on a desktop computer?

Even you—along with the smart phone and smarter tablet readers—know that the tsunamic trend of digital communication will continue to roil how we deliver art (and get money to do so) in 2012.

You certainly aren’t reading this in one of the printed “newsletters” of my (distant) youth. Those, and brochures, and posters, and postcards, and print advertising—which used to take up so much of our time and of our paltry budgets–are going, going, gone.

We tell the stories of our art differently now. We sell our tickets differently; our tickets, which will soon be pieces of cardboard as often as our subway fares are paid in metal tokens.

C-R-M! C-R-M!

Variable pricing—which got a passing shout-out in a recent Sunday Times Magazine (page 11), kind of in the context of “Duh? Some people aren’t doing this?!” Read the rest of this entry »

Stephanie Spalding

For someone who is employed by an arts organization and considers herself an arts advocate, I sure question my ability to think creatively.

Am I thinking outside of the proverbial box? Do I read enough blogs and take in enough industry research to resourcefully solve problems and suggest new projects or strategies?

In an effort to address this issue — I am taking a cue from the inspiring presentation of Oliver Uberti, design editor for National Geographic, who I had the pleasure of listening to during the National Arts Marketing Project Conference.

It was time to geek out and make a chart.

I needed to take an inventory of something sort of concrete, sort of reflective and personal and sort of plain fun. And he seemed to have gained insights into an alcoholic beverage consumption chart, so why not?

Question: Who feeds my inspiration and what qualities do they possess?

Goal: By creating a grid to chart out who challenges me and what type of “thinkers” my challengers are, I will better understand where to look for insight and maybe even where I am lacking. Read the rest of this entry »

National Arts Marketing Project Conference opening keynote speaker, Scott Stratten, told the more than 500 attendees of NAMPC about his problems with using QR codes:

Do you agree with Scott’s assessment? Have you seen any awesome examples of QR code usage?

Jarin Hart

Throughout the weekend of the National Arts Marketing Project Conference, several people tweeted about experiencing conference withdrawals, or unmarketing withdrawals, etc.

I didn’t experience this as I felt my head nearly exploding from all the information I was dutifully scribbling down as fast as arm could push my pen. Armed with page after page of notes and new, exciting ideas to share with my co-workers, I left NAMP feeling inspired and empowered.

The messages that resonated the loudest for me were:

1. Remarry your audience — A simple, albeit brilliant concept, don’t you think? Scott Stratten reminded us all that we must honor and respect our current audience. We must ask, “What can I start doing? What can I stop doing? What can I continue doing?” We must take the time to listen to our current audience member and long-standing supporters, because too often we unwittingly take advantage of them. We abuse their loyalty whether or not that is our intention. “Make new friends, but keep the old, for one is silver and the other gold.” Read the rest of this entry »

Jarin Hart

Thirty minutes into the 2011 National Arts Marketing Project Conference and listening to keynote speaker, Scott Stratten talk about unmarketing, I suddenly became aware of 2 things: 1) Scott Stratten is a genius  and 2) I was in the right place at the right time.

Being new to the arts world as well as the nonprofit world, I had no idea what to expect to gain (or lose) from attending the NAMP Conference. I recently landed a job with a small, nonprofit arts organization in Fort Wayne, IN, where I continue to encounter challenges with discovering effective methods of marketing for a unique, niche performing arts organization. Scott’s speech could not have come soon enough!

What Scott said, (though dripping with sarcasm), resonated in me, and judging by the tweets throughout the day, my mind wasn’t the only mind being blown!

I think sometimes we forget that marketing is a verb, and depends on our ability to engage our audience in fresh, new ways. Scott suggested we can maintain a successful relationship if we simply choose to “remarry” our current audience. I believe I heard an audible click in the minds of those around me as Scott nonchalantly suggested the concept of honoring our relationships with our current patrons. Read the rest of this entry »

Stephanie Spalding

Day One at the National Arts Marketing Project Conference (NAMPC) and I am drinking coffee “for two” in order to keep up with the flurry of questions and concepts oozing out of the mouths of my fellow attendees during the preconference.

This is my first NAMPC, by the way, but who has time for a learning curve? I am barreling through and keeping my ears open. There were inspiring anecdotes, fascinating case studies and fresh ideas coming in rapid fire during the Marketing Masters Think Tank.

In the interest of word count, there is one concept in particular that resonated with me. During a small group discussion about audience development, many in the group agreed that marketing departments often become the curator for an organization’s programming, often the ones taking enrichment to the next level (or any level). Okay, so people have heard this before. It was when the idea that we (read: the organization) curate an audience too. We do? We do.

Audience development comes in many shapes and sizes, and the commitment level from an organization can run the gamut. But if you or someone you love is considering a serious commitment to audience development  beyond the occasional event or focused ticket deal, then it is time to commit to knowing and serving the community. Read the rest of this entry »

Whitney Miller-Brengle

A first-time National Arts Marketing Project Conference attendee can sum up day one of the conference with the following experiences: hearing and sharing new ideas, developing a camaraderie with fellow attendees, diving into the Twitter conversations going on throughout the day (with the appropriate corresponding #hashtags, of course), and—at least for this first-time attendee—ending the day with achy feet and a fresh outlook on arts marketing. I was thrilled to participate in my first NAMP Conference, and honored that my hometown served as host for the conference this year.

I’ll admit that prior to the conference, I was unfamiliar with keynote speaker Scott Stratten and his book, Unmarketing: Stop Marketing. Start Engaging. Therefore I went into his presentation with no expectations, though a little weary of someone who describes his techniques and practices as “unmarketing.” To my delight, Scott went above and beyond the duties of a keynote speaker. Not only was I thoroughly entertained (who doesn’t love to start the day off with several good laughs?), but I left that room with several key take-away ideas.

Perhaps what stood out to me most during the presentation were the points that supported Scott’s suggestion to “stop marketing and start engaging.” Our audiences and potential audiences are already expert engagers. They’re religiously reading their Facebook newsfeeds, tweeting up a storm, checking in, commenting, tagging, blogging…you name it, they’re all over it. And as arts organizations, if we aren’t right there with them—starting conversations, listening and responding to their feedback, sharing photos and videos—we are doing ourselves and our patrons a huge disservice. Read the rest of this entry »

David Schillhammer

The Orlando Philharmonic Orchestra’s ticket sales are up again this year, shattering local and national sales trends.

With several months left in the year, our box office is already seeing a 10 percent increase in subscriptions over this time last season, and renewal rates for freshman subscribers are over 53 percent and growing. This is the fifth year in a row we’ve had such gains.

Subscriptions to the orchestra’s “Super Series” have been steadily rising over the past five seasons. So far in 2011-2012, the orchestra has sold over 3,432 subscription packages, 300 more than this time last year, and a huge increase over the 1,500 sold in 2006-2007.

Our recipe for success? Marketing, innovative programming and outstanding customer service.

In the fall of 2007, we began working with freelance arts marketing guru Jack McAuliffe, president of Engaged Audiences, LLC, who pushed us to stop devaluing tickets through “buy one, get one” offers, and focus on marketing subscriptions. Specifically, he challenged us to convert one-time concert attendees into two- and three-time attendees, and then into long-term subscribers. So in 2007-2008, we began a targeted effort to grow subscriptions.

Here’s our method: Read the rest of this entry »

As the orchestrator of this year’s blog salon I had to laugh when a colleague forwarded me the cartoon below:

Fitting right? Yes, my job was to blog, tweet, like, comment, and share as much as possible about this blog salon. But you, our readers, made my job super easy.

On behalf of Americans for the Arts, I would like to thank all of you for visiting our 2011 arts marketing blog salon and adding comments, tweets, questions, and opinions to the conversation.

With almost 7,000 views, 20 bloggers, hundreds of tweets and retweets, and hundreds more of Facebook likes, the Salon was a perfect way to jump start the National Arts Marketing Project Conference: Winning Audiences next month. Read the rest of this entry »

When your fundraising gala includes a silent auction, your “audience” is all of those bidders. You want to love these people, but they get so demanding when it comes to check-out!

While your volunteers are diligently preparing invoices, your gala guests constantly interrupt them, demanding to know, “Did I win anything?”

The easiest way to solve this hiccup in the process is to use signage.

Watch this video to see good and bad examples of winning bidder boards. Your silent auction will never be the same!

Andy Rooney

Remember, you’re a lot more interested in what you have to say than anyone else is.” – Andy Rooney

Are you going into a meeting today to introduce an idea, request funding, or propose a program?

Did you know its success depends on whether you get people’s eyebrows up in the first 60 seconds?

People at many meetings are either jockeying to get THEIR idea heard – or they’re bored, distracted or just waiting for the meeting to be over so they can go back to work on the UPO’s (Unidentified Piled Objects) stacking up on their desk.

The good news is, you can test in advance whether your idea is going to get any traction.

Just ask a colleague for 60 seconds of their time.

Explain your idea/proposal/request to them…using the exact same 60 second opening you’ll use in the meeting.

Now, watch their eyebrows. Read the rest of this entry »

One of the prompt questions for this blog salon was, “What research is affecting your marketing and fundraising strategies?”

TRG’s research on arts patrons by generation has really given me perspective on where the arts are today and what we need to plan for long-term. Right now—even amidst the recession, organizational bankruptcies, and funding pullbacks, today may be the “good old days” for arts marketing.

There are four generations of arts buyers in the market right now. Each cohort is born roughly between these dates:

Traditionalists, born before 1945
Baby Boomers, born between 1946 and 1964
Generation X, born between 1964 and 1981
Generation Y, born between 1982 and 1995 Read the rest of this entry »

I am a HUGE proponent of partnerships! There is nothing like getting in front of a group that is loyal to a certain brand, and have that brand state that your organization has value for the group to also support you. Throughout a season, we work with numerous partners to reach new audiences, from arts organizations to corporations and beyond.

Here are some of the more successful partnerships we have had:

Dracula's Night at the Bats

Dracula’s Night at the Bats: A fully integrated campaign with Louisville Slugger Field and our baseball team, the Louisville Bats. Dracula threw out the first pitch (a bit high, but right down the middle), we had a table set up behind home plate, our promotional video was played on the jumbotron in the outfield, we gave away an opportunity to purchase $10 tickets to an entire section and  one lucky person won two season ticket packages (and Dracula handed them out on the third-base dugout).

The benefit: Exposure to a different audience in a fun and interactive way. It showed potential patrons that theatre is not as intimidating as they might think. While there was not much advance promotion of this event, the face time we had with the thousands of people at the event was invaluable. Read the rest of this entry »