Elena Muslar

Reading between the Lines: Crossing the Generational Barriers of Ethnic and Cultural Audience Development

Posted by Elena Muslar, Apr 14, 2014 11 comments


Elena Muslar

Elena Muslar Elena Muslar

“We have got to diversify our audiences!” How many times can you recall hearing this phrase in meeting after meeting? And yes, of course, the mantra still rings true. But, what are the ways in which target marketing campaigns reach out to those diverse audiences?

“It’s Black History Month! Let’s offer a special on tickets to ‘A Raisin in the Sun’! The Latin show is coming to town; let’s advertise our banners along the streets of East LA.” I could go on, but now is not the time to dwell on past mechanisms of “outreach” done with fairly good intentions. This is the time to go beyond talking about these kinds of basic ideals of promotion and start changing our values towards active relations. It’s the time to chart the future and put models into play that not only shift, but flip, the paradigms set in place that don’t currently reflect expanding communities meant to be served by arts organizations.

As a young woman of mixed race, being half-Black/half-Belizean, I am a product of a community that was just “out of reach”; that desperately needed the “out-reaching”. When more criminals cross the threshold of your apartment complex than high school graduates, you learn early on that you have to be strong enough to stretch your reach further when that reach from the other side doesn't make it far enough. As a “Next Gen” arts leader, this has been a huge inspiration for me to have a voice that extends beyond my community and into those buildings laden with white walls. I see myself as a bridge between worlds and am committed to paving roads that provide better access to communities resembling mine.

In connecting with communities of varying ethnic backgrounds, organizations must realize simplistic ways of thinking will not fly when it comes to garnering visible results. The days of merely displaying promotional materials in certain demographic areas to reach people of color are over. Inserting points of engagement at different generational levels unique to various cultures is how detailed this idea of “out-reach” needs to get. We must stretch out of our comfort zone; of lumping all persons of a certain ethnic background together. It is necessary in order to create a ripple effect of engagement that crosses throughout numerous demographics.

Developing engaging relationships with young persons of color is very different from fostering relationships with their parents; just as much as it differs in building relationships with their grandparents. We need to start thinking about the targets within our target markets. As arts leaders, it is up to us to recognize and welcome the unique attributes that everyone can bring to the table. In my frame of thinking, leadership does not lend itself to walking ahead of the community you want to lead. It provides opportunities to walk deeply within that community, learn and understand their points of reference, and absorb those values as representative of your own. Putting forth this kind of commitment for artistic engagement can support your organization’s drive to better work within communities rather than on the outside of them looking in.

During the last three years of my emergence as a “Next Gen” arts leader, I made it a goal to not only obtain higher education in the field, but to gain outside work experience in order to focus my personal mission as an arts manager/administrator. So, while acquiring my M.F.A. in Theatre Management (specializing in Producing) from CalArts, I recently had four work experiences that have allowed me to recognize different ways in which diverse engagement needs to and can be nurtured:

  • Center Theatre Group, Los Angeles: Priority Services Representative. I sold subscriptions on a daily basis. In communicating particularly with patrons of color, I had to make sure I spoke clearly and directly with those older, but be more enthusiastic and relatable to connect with those younger. I found that older patrons of color were more apt to engage in shows that chronicle a cultural experience whereas younger ones were more open to things across the spectrum. The biggest takeaway I learned was in order to fully engage, I had to regularly reiterate that there was a point to my call and a reason for them, specifically, to engage with our theater.
  • Yerba Buena Center for the Arts, San Francisco: Performing Arts Department Intern. Working within the brainchild of Marc Bamuthi Joseph’s Creative Ecosystems, I learned the power in facilitating participatory think tanks. Utilizing this form to instigate collaboration and conversation across disciplines, cultures, and generations was eye-opening.
  • Los Angeles County Arts Commission (current position): Grants and Professional Development Assistant. At an offsite professional development event I worked, I realized the interactive skill it takes as a person of color to be able to translate between the vernacular of community members and the language of professional arts administrators/organizations.
  • At The World Stage, Leimert Park (Los Angeles): Volunteer Marketing Consultant. I currently navigate the waters of respecting the elders of my culture that run the organization while introducing them to new and more efficient ways of producing results. Knowing that each generation has a voice and allowing these voices to communicate effectively in the best interests of the organization’s growth and sustainability is a large part of what I have been facilitating and am focusing on expanding.

Therein lay some suggestions in “reaching the unreachable.” Consistently throughout my career trajectory, I have been the youngest and many times the only person of color in the room. Standing now M.F.A bound at age 24, young as I may be, I see clearly. In looking to activate audiences of diverse backgrounds, a little more effort must be put into enhancing systemic approaches by emphasizing the need to reiterate, instigate, translate, and navigate. My personal mission is to be a force in producing environments that embrace people from all walks of life into the joy that creativity can bring. Thus, my current goal is to be a part of finishing this conversation surrounding diverse audience “outreach” and a part of starting some action towards concentrated community engagement. As an emerging arts leader, I realize my place in being a “Next Gen” but I believe that it’s time for the “Next Gen” to become the “Now Gen."

 

Interested in hearing more about leadership in the arts and diversity in the arts? Join our Arts Leadership Preconference at Annual Convention 2014, and check out our track of diversity-themed sessions during the main Convention, June 13-15 in Nashville, TN!

This Emerging Leaders Blog Salon on Charting the Future is generously sponsored by Patron Technology

11 responses for Reading between the Lines: Crossing the Generational Barriers of Ethnic and Cultural Audience Development

Comments

Elena Muslar says
April 16, 2014 at 1:25 pm

Exactly. I totally agree with you. Setting up a systemic switch in arts organizations is necessary if we want to welcome the communities we reside in. Who gets the access to come through the closed doors? Is it only arts administrators or do organizations need to put systems in place that engage with community members to help bridge the gap?

Now when it comes to staffing, I find from my introduction into the field I was VERY FORTUNATE to have role models that looked like me in field and I assumed it was like this across the board. The deeper I got into the arts admin field, the less I realized this was actually true. I am currently in the process of writing another article I hope to get published soon that will be exploring this very topic.

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Patricia Garza says
April 15, 2014 at 2:56 pm

Thank you Elena for your thoughtful and dedicated exploration of these issues among our field! I do want to highlight and call out something you touched on here in your last paragraph. Perhaps some of these outreach/diversity conversations will begin to be the norm if you are not the only person of color in the room. The question becomes how can we systemic switch who is a part of our dialogues around audience engagement and even deeper who is on the staff of an institution in order to ensure POC voices are represented always?

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April 16, 2014 at 7:28 am

Really nice article and experiences. I would Like to share with you my first article "Insight the audiences" about the bringing up the artistic competence of audiences as a complementary or alternative way to the marketing strategies in the arts. I think it could be in some way a complementary idea to your tesis that I agree absolutely. You can find it here: http://www.manel-montanes.co.uk/#!writing/c1jki. Thank you so much

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Elena Muslar says
April 16, 2014 at 1:48 pm

See my comment below. I meant to direct reply to you.

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Elena Muslar says
April 16, 2014 at 1:46 pm

Thank you very much for sharing your article with me Manel. It was quite an interesting read - relating to marketing vs. community engagement and the bolstering of "artistic competency." Do you believe that in order to enhance "artistic competency" for better marketing results the field of marketing needs to evolve with the inclusion of audience engagement tactics that not only spark participation but teach as well?

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Sequoia Mercier says
April 16, 2014 at 10:16 pm

Thank you Elena and congratulations on this sensitive,astute, well written piece . . . "to walk deeply within that community, learn and understand their points of reference, and absorb those values as representative of your own". . . your words, powerful and poetic ! Your technical contributions to the World Stage coupled with your dynamism is helping to energize our revitalization efforts on many different planes. You come to us as light, we are pleased, the ancestors are pleased.

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Elena Muslar says
April 16, 2014 at 10:39 pm

Thank you so much Sequoia! Your kind words have truly warmed my heart and working with The World Stage has and I know will continue to be a rewarding experience. We can only go up from here!

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Antonio C. Cuyler says
April 16, 2014 at 11:00 pm

Elena,

Thank you for sharing your experiences and thoughts. I especially appreciate that at your age you have realized that because developing diverse audiences is so systemic, it will take each of use exercising our personal agency to make real observable change by strategically reiterating, instigating, translating, and navigating about the issue of diversifying arts audiences. I also think it's interesting how you use outreach and engagement interchangeably.

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Elena Muslar says
April 16, 2014 at 11:46 pm

Antonio, your words of validation and understanding are inspiring to me. I agree, it really does take each one of us in this field to realize our own personal agency and the power we hold as individuals across the country to create impact and spark a change.

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Lois Gaston says
April 17, 2014 at 10:02 am

Thank you for sharing your experiences with others. You touched on a sensitive, real-life issue that needs to be examined and improved. Diversity is often talked about but in many instances that is all that happens - talk. Your well written article provides a platform, or better yet, a mandate for action.

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Elena Muslar says
April 18, 2014 at 12:48 am

I highly appreciate your words of support Lois. Thank you!

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